Steven Van Belleghem is widely regarded as one of the world’s leading thinkers in the field of customer experience. He shares his insights through his six bestselling books, popular social media channels, and engaging keynote presentations. Steven has inspired world-leading companies such as Disney, Mastercard, Mercedes, Booking.com, Heineken, and Salesforce... Read more
Steven Van Belleghem is widely regarded as one of the world’s leading thinkers in the field of customer experience. He shares his insights through his six bestselling books, popular social media channels, and engaging keynote presentations. Steven has inspired world-leading companies such as Disney, Mastercard, Mercedes, Booking.com, Heineken, and Salesforce with his visionary approach to customer experience.
His latest book, A Diamond in the Rough, was recommended by Forbes as the number one must-read business book for 2024. Steven believes in combining common sense, new technologies, an empathetic human touch, long-term vision, and social responsibility to win the hearts and business of customers time and time again. He draws inspiration from visiting companies worldwide and is the co-founder of Nexxworks, an inspiration agency that organizes global inspiration tours to help executives enhance their customer experience strategies. Additionally,
Steven is an investor in customer experience-focused companies such as Hello Customer and IO Digital. He complements his entrepreneurial activities with his work as a part-time marketing professor at Vlerick Business School and as a guest speaker at London Business School.
This discusses the pivotal role of artificial intelligence in enhancing the customer experience. It’s an extension of insights from one of my earlier books focused on AI’s transformative impact on customer relations.
This narrative centers on forging a powerful customer vision. It dives into the strategic steps essential for building resilient customer relationships. While a transactional relationship serves as a baseline, the ultimate aim is to foster a profound emotional connection with our customers.