Laurent Delporte does not approach hospitality as a sector, but as a way of understanding how people, places and experiences come together. Over more than twenty-five years, he has developed a perspective shaped as much by observation as by practice: experience is not delivered, it is designed. A graduate of... Read more
eh! Talk - Il était une fois le service de demain : nouvelles tendances, enjeux RH, management...
eh! Talks - Repenser l’hôtellerie de demain dans son rapport à l’environnement et sa raison d’être
La naturalité dans la construction d’un hôtel - DELPORTE Hospitality & EQUIPHOTEL
What if performance did not come only from processes, but from the way we welcome? This conference introduces a clear model: place, human connection and customer experience as drivers of engagement, well-being and value creation. An approach applicable to all sectors where relationships are at the heart of the business.
Why do certain experiences leave a lasting impression, regardless of the sector? Drawing from the codes of luxury hospitality, this conference shows how to adapt these principles to other environments: healthcare, retail, industry, services, real estate or public spaces. A powerful lever to transform the perception of clients, patients or users.
Everyone talks about customer experience. Few truly define it. This conference decodes the contemporary challenges of experience: expectations, perception, emotion and consistency. An essential framework to understand how to create experiences that are meaningful and impactful
The quality of experience begins with the quality of the relationship to oneself. This conference explores the role of teams in creating authentic experiences beyond scripts and standards, highlighting the importance of presence, listening and intention. A powerful lever for management, leadership and all service professions.
What if hospitality first meant understanding yourself? This conference offers practical keys to learning how to welcome yourself understanding your thoughts, limitations and strengths in order to better welcome others and create genuine human connection. A deep and structuring perspective on leadership, relationships and meaning in action.
Luxury has profoundly evolved. It is no longer defined by visible codes alone. This conference explores what truly defines a luxury experience today: authenticity, emotion, attention to detail and the quality of human connection. An essential perspective for all high-end players and beyond.
Laurent Delporte does not approach hospitality as a sector, but as a way of understanding how people, places and experiences come together. Over more than twenty-five years, he has developed a perspective shaped as much by observation as by practice: experience is not delivered, it is designed.
A graduate of HEC Paris (Entrepreneurship), his early engagements were already pointing in that direction. As co-founder of the French section of the European Youth Parliament, he conceived and led international gatherings where cultures met, often for the first time. It was there, long before hospitality became a profession, that a simple idea took form: welcoming is never neutral. It is constructed through space, through intention, through attention to others.
His path into hospitality itself came almost incidentally. It became central. At Accor, he chose first to remain close to operations within hotels, alongside teams, where experience exists in detail rarely seen but always felt. This grounding led him to international roles, notably as International Brand Manager for Sofitel, where he contributed to a significant transformation of the brand. His work spanned service standards, experience frameworks and close collaboration with architects and owners ensuring that experience was considered not at the end, but at the very beginning of each project.
That dual perspective — operational and strategic — now underpins DELPORTE HOSPITALITY, the advisory structure he founded. From real estate to healthcare, from luxury to service industries, he works with decision-makers to align environments, cultures and uses, shaping experiences that are both distinctive and coherent.
His thinking continues through DH-Mag, a bilingual publication dedicated to the evolving landscape of hospitality and luxury. There, through essays, interviews and field observations, he explores how the principles of hospitality extend far beyond hotels into any context where relationships define value.
At the centre of his work lies the concept of Generous Hospitality. A framework built on three dimensions: the sense of place, the quality of human connection, and the client’s lived experience. Not as separate elements, but as a system — one that, when aligned, allows organisations to move beyond process and towards something more enduring: engagement, loyalty, and a form of performance rooted in human experience.
As a speaker, Laurent Delporte addresses international audiences of executives, investors and academic institutions. His interventions focus on three themes: hospitality as a lever for organisational transformation, the design of experience within places and services, and the evolution of luxury in response to new expectations around well-being, technology and meaning.
Internationally recognised, Laurent Delporte is listed among the world’s top hospitality opinion leaders by the International Hospitality Institute and the American magazine Global Hospitality, and among the Top Luxury Speakers of the World by the World Luxury Chamber of Commerce, based in New York.
Recent speaking engagements include FYU Miami, HEC Paris, Luxury Hospitality Conference Milan, Digital Enterprise Show Malaga, and Medi Wellness Congress Geneva.
His talks offer more than perspective — they provide the keys to rethink how organizations welcome, design experiences, and create lasting value.
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You can book Laurent Delporte through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Laurent's current availability, speaking fees and any specific requirements for your event.
Laurent Delporte's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Laurent tailored to your event.
Laurent Delporte speaks on Business & Management, Communication, Customer Experience, Leadership, Leadership & Motivation. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Laurent to align the content with your delegates and goals.
London Speaker Bureau can book Laurent Delporte for events worldwide, subject to Laurent's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.
Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Laurent Delporte is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).
Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Laurent can accommodate.
London Speaker Bureau will brief Laurent Delporte on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Laurent can offer.
Laurent Delporte delivers keynotes in English, French. This profile may not list every language available; ask London Speaker Bureau to confirm. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.
Laurent Delporte's areas of expertise include Business & Management, Communication, Customer Experience, Leadership, Leadership & Motivation. To get a clear sense of Laurent's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.
Laurent Delporte can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Business & Management, Communication, Customer Experience, Leadership, Leadership & Motivation is relevant. Details of Laurent's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.
Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Laurent Delporte is able to offer alongside or instead of a keynote.
We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Laurent Delporte, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Laurent's current availability for your dates.