A graduate of HEC Paris, Laurent Delporte brings nearly 25 years of experience in the world of hospitality and service marketing, as well as 35 years in the nonprofit and professional association spheres. He is the founder and CEO of DELPORTE Hospitality, a consulting and advisory firm dedicated to shaping... Read more
A graduate of HEC Paris, Laurent Delporte brings nearly 25 years of experience in the world of hospitality and service marketing, as well as 35 years in the nonprofit and professional association spheres. He is the founder and CEO of DELPORTE Hospitality, a consulting and advisory firm dedicated to shaping a more human-centered hospitality.
With hands-on hotel operations experience and a rich background in professional engagement, Laurent has cultivated a wide network of diverse encounters to better understand the world and the decision-making mechanisms that shape it. Since the beginning of his career, his guiding thread has been to support organizations through the lens of hospitality. While the luxury hotel industry remains his foundation, his work with companies from other sectors has broadened his perspective. He brings a unique cross-sectoral insight — applying the codes of luxury hospitality to areas such as health, finance, and other service-based industries — with the goal of inspiring the world of tomorrow.
Combining an operational, strategic, and visionary outlook, one of Laurent’s core strengths lies in his ability to place himself in the client’s shoes to decode expectations, anticipate needs, and help design impactful services and experiences. For him, client experience and operational excellence are inseparable — one feeds the other. By focusing on the humanity of teams, he helps organizations bring out the best version of themselves through the service they provide.
Laurent regularly organizes and leads conferences and workshops. Thanks to his field experience and multidimensional thinking, his approach is both pragmatic and inspiring. He brings his insights to life with real-world examples, making his interventions concrete and interactive. He also designs workshops to help executive teams think collectively about targeted challenges or mobilize around unifying projects.
As a truly atypical figure in the world of hospitality, Laurent supports leaders in embracing their singularity and transforming it into a strength, both for themselves and their organizations.
Key Highlights:
– Hands-on & international expertise: Over 350–400 hotels visited, experience with Accor/Sofitel, and more than 100 conferences delivered
– Awards & Influence: LuxLife Award, Top 10 Worldwide Hospitality Influencer, Top Luxury Speaker at WLCC, 75,000+ followers across social media
– Strategic Vision: Hospitality starts with self-awareness, flows through the team, and reaches the end customer