John Sills is the author of The Human Experience, named Leadership Book of the Year, and Managing Partner at the customer-led growth consultancy, The Foundation. 25 years ago, John started his career on a market stall in London, and since then has worked in and with companies around the world... Read more
John Sills is the author of The Human Experience, named Leadership Book of the Year, and Managing Partner at the customer-led growth consultancy, The Foundation.
25 years ago, John started his career on a market stall in London, and since then has worked in and with companies around the world to improve the customer experience. He’s been part of front-line teams delivering the experience, innovation teams designing propositions, and leadership teams creating strategy.
Having managed customer experience and innovation for HSBC globally, John now works with companies such as Sky, BP, Heineken, Vodafone, Bupa, and Volkswagen. He regularly visits strangers’ houses to ask very personal questions, all in the name of understanding what really matters to their customers.
His first book on the topic was published by Bloomsbury in 2023, and his writing has been featured in The Guardian, The Financial Times, and Management Today, alongside his newsletter, which has over 10,000 readers.
What’s going to change – and what’s going to stay the same – in the drivers of customers decisions in the next ten years.
How to see the world from the outside-in and create a truly customer-led organisations.
How to escape the epidemic of feedback requests and understand what really matters to your customers (not just their opinion of you).
How to create a meaningfully distant experience to get more customers choosing you, rather than relying on the myth of loyalty.
You can book John Sills through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with John 's current availability, speaking fees and any specific requirements for your event.
John Sills's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for John tailored to your event.
John Sills speaks on Business & Management, Communication, Customer Experience, Leadership, Leadership & Motivation. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with John to align the content with your delegates and goals.
London Speaker Bureau can book John Sills for events worldwide, subject to John 's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.
Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether John Sills is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).
Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what John can accommodate.
London Speaker Bureau will brief John Sills on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what John can offer.
John Sills delivers keynotes in English. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.
John Sills's areas of expertise include Business & Management, Communication, Customer Experience, Leadership, Leadership & Motivation. To get a clear sense of John 's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.
John Sills can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Business & Management, Communication, Customer Experience, Leadership, Leadership & Motivation is relevant. Details of John 's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.
Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what John Sills is able to offer alongside or instead of a keynote.
We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with John Sills, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check John 's current availability for your dates.