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Keynote SpeakerAlan O'Neill

Change Management Expert

The secret to growing profit? A thriving company culture with customer experience at its heart. Alan O’Neill’s expertise and 30 years’ experience can steer your company through the change to make it happen. Enthusiastic and down-to-earth, Alan can share his hard-won insight from helping global giants to grow profit. Alan’s... Read more

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Watch Alan O'Neill in action

  • Alan O’Neill Speaker Showreel

  • Dare to Change, Alan O'Neill, Managing Director, Kara Change Management

Popular Talks by Alan O'Neill

  • The 7-Steps to Profit

    What is it that has made famous global organisations such powerful and successful organisations in their respective fields? What are their secrets to success? They all have one thing in common and it’s not that difficult! They all follow a very structured path to excellence that Alan describes as The…

  • Change Management

    Build a highly engaged & productive team. If you get your culture right, you can take on the world. But while others can copy your strategy – no one can copy your culture so it’s vital that you exploit that competitive edge. Against the backdrop of a new employer /…

  • High-performance culture

    Change management isn’t a battle of wills, but can deliver positives for all Change is a reality and it comes at us in many expected or unexpected ways. The Covid-19 pandemic is an extreme example where we al had to adapt. It brought many gains for some businesses, but was…

  • Customer Experience

    Drive to be customer-centric. As globalisation enables transparent comparisons and technology enables fast copying, how to differentiate from your competition is becoming ever more challenging. Product alone just won’t cut it anymore – customer experience has become the new battleground. Alan wrote the book on it: Premium is the New…

  • Retail Strategy

    Supercharge Your Retail Thinking. From food to fashion, luxury to mass, big box to multiple site and travel retail to the high street, Alan has consulted with countless retailers for over 20 years. Retail is changing rapidly and becoming even more complex. On-line for example, has completely disrupted the industry…

Biography

The secret to growing profit? A thriving company culture with customer experience at its heart. Alan O’Neill’s expertise and 30 years’ experience can steer your company through the change to make it happen. Enthusiastic and down-to-earth, Alan can share his hard-won insight from helping global giants to grow profit.

Alan’s 7-Steps to Profit has transformed the fortunes of iconic brands such as Toyota, Getty Images, Harrods, Aafaq Islamic Finance, Primark, Intel and Moet Chandon.

Alan O’Neill can guide your team through his structured path to profit increase, tailoring his insights to the needs of your business. Wherever you are on your journey, Alan’s no-nonsense expertise, infectious enthusiasm and sheer depth of experience can reignite your company’s passion for growth.

Practical, empathic and very commercial, Alan’s refreshing and passionate style will inspire and challenge your organisation to embrace change and grow. A seasoned expert in facilitating organisational change in culture, strategy and leadership, Alan can help your team to navigate stormy waters and overcome resistance.

Alan’s tried-and-tested formula will help you transform your business to deliver the meaningful experiences your customers crave. Alan brings 30 years of wide industry experience, from retail to manufacturing and distribution, FMCG to financial services, hospitality to professional services, motor to energy and more. His work history spans blue-chips and PLCs, SMEs, family businesses and the Public Sector across Europe, the Middle East and Asia.

Keynotes and masterclasses tailored for you:
– The 7-Steps to Profit – the tried and trusted steps to organisational excellence.
– Customer experience – why it’s at the beating heart of all decision-making.
– Culture – the golden thread that binds the whole organisation, ensuring consistency.
– Change management – how to overcome resistance and take people with you.

Selfridge’s, the best in the world?
Alan O’Neill can inspire your team with the exciting rollercoaster story of Selfridge’ success . In a few short years, Alan’s guidance through the 7-Steps to Profit helped to grow annual profit from £45m to £200m and winning the award for ‘Best Department Store in the World’ multiple times.

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What clients say about Alan O'Neill

“Having made a number of acquisitions in recent years, we prioritized culture as the golden thread to bring all businesses together. Alan O’Neill navigated us in embracing and tailoring his guiding principles. They have made a big impact on our own teams and our customers.” Jan Patrick Schulz, CEO – Landbell Group
“We’ve worked with Alan many times across the years and engaged on several subjects, but his passion for customer experience is always apparent – he gets it. He knows what customers and businesses expect, as well as being able to stand at the side and point out the routes for success. His insight has never been so relevant as it is today, and tomorrow!” Steven Cochran, Transformation Director – Allied Irish Banks GB
“As one of the oldest companies in Dubai, heritage and culture is very important to us. The four values outlined by Alan in his presentation resonate with us too. We put customers at the heart of all we do and we pride ourselves on our great people.” Tarek El Sakka, CEO – Dubai Refreshments
“We in BWG have successfully engaged with Alan on a number of strategic projects in recent years. Alan brings a unique Customer Experience perspective and dimension to sales and marketing strategic discussions. I would recommend him to any person or organisation that is focusing on improving sales performance.” Leo Crawford, CEO – BWG Group
“We in BT have worked with Alan O’Neill, not just to help with our own customer service, but to educate our customers on how they can help their customers. You can’t ask for any more than Alan’s track record of success. His insights garnished from customer service case studies across all industries make him a front runner in his field.” Joe Walsh, Head of Unified Communications – BT Telecom CEO – European Recycling Platform, Ireland
“Alan's business acumen, genuine passion for great customer service and his hands-on experience overseeing large-scale change within organisations such as Selfridges is unique. It makes him one of the most impressive speakers on change management and customer experience I have ever come across. Alan is a popular speaker at events around the globe with organisations who want to learn from his insights and his bold tactics to help build a world-class customer-centric culture and ultimately to increase sales." Frances Keane, Managing Director

How to book Alan O'Neill as a keynote speaker

How do I book Alan O'Neill for a keynote speech?

You can book Alan O'Neill through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Alan's current availability, speaking fees and any specific requirements for your event.

What are Alan O'Neill's speaking fees?

Alan O'Neill's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Alan tailored to your event.

What topics does Alan O'Neill speak about?

Alan O'Neill speaks on Business & Management, Change, Communication, Customer Experience, Future of Work. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Alan to align the content with your delegates and goals.

Is Alan O'Neill available for international events?

London Speaker Bureau can book Alan O'Neill for events worldwide, subject to Alan's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.

Does Alan O'Neill deliver virtual or online keynotes?

Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Alan O'Neill is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).

How long is a typical keynote by Alan O'Neill?

Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Alan can accommodate.

Can Alan O'Neill tailor the keynote to our industry and audience?

London Speaker Bureau will brief Alan O'Neill on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Alan can offer.

What languages does Alan O'Neill present in?

Alan O'Neill delivers keynotes in English. This profile may not list every language available; ask London Speaker Bureau to confirm. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.

What makes Alan O'Neill a strong fit as a keynote speaker?

Alan O'Neill's areas of expertise include Business & Management, Change, Communication, Customer Experience, Future of Work. To get a clear sense of Alan's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.

What kind of events can Alan O'Neill speak at?

Alan O'Neill can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Business & Management, Change, Communication, Customer Experience, Future of Work is relevant. Details of Alan's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.

Does Alan O'Neill offer workshops, panels or fireside chats in addition to keynotes?

Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Alan O'Neill is able to offer alongside or instead of a keynote.

How far in advance should we book Alan O'Neill?

We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Alan O'Neill, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Alan's current availability for your dates.