Marc Stickdorn is one of the world’s leading service design thinkers and is the co-author of the award-winning book This is Service Design Thinking. Stickdorn helps both private and public organisations to build knowledge in the field of service design. He supports them to apply service design within their organisational... Read more
Marc Stickdorn is one of the world’s leading service design thinkers and is the co-author of the award-winning book This is Service Design Thinking.
Stickdorn helps both private and public organisations to build knowledge in the field of service design. He supports them to apply service design within their organisational structures and processes; aiming to break down silos, reduce development costs of new products and services, and to improve customer experience.
Stickdorn is an associate of DesignThinkers Academy in Amsterdam and WorkPlayExperience in Nuremberg. He is also a respected researcher having published numerous academic papers on service design and ethnography – including two Best Paper Awards. In his research, he has developed the innovative research approach of mobile ethnography using smartphones to collect real data from customers.
In 2012 he co-founded Smaply, a software company developing software for service design. Smaply is a web-based software to visualise customer experiences with personas, stakeholder maps, and customer journey maps. In 2013, he founded his latest start-up: the academic spin-off ExperienceFellow. The company offers a combination of mobile apps and web-based software to research customer experience through mobile ethnography.
You can book Marc Stickdorn through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Marc's current availability, speaking fees and any specific requirements for your event.
Marc Stickdorn's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Marc tailored to your event.
Marc Stickdorn speaks on Behaviour, Business & Management, Innovation & Creativity, Transformation. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Marc to align the content with your delegates and goals.
London Speaker Bureau can book Marc Stickdorn for events worldwide, subject to Marc's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.
Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Marc Stickdorn is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).
Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Marc can accommodate.
London Speaker Bureau will brief Marc Stickdorn on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Marc can offer.
Marc Stickdorn delivers keynotes in English. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.
Marc Stickdorn's areas of expertise include Behaviour, Business & Management, Innovation & Creativity, Transformation. To get a clear sense of Marc's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.
Marc Stickdorn can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Behaviour, Business & Management, Innovation & Creativity, Transformation is relevant. Details of Marc's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.
Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Marc Stickdorn is able to offer alongside or instead of a keynote.
We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Marc Stickdorn, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Marc's current availability for your dates.