Ilenia Vidili – Keynote Speaker

Customer Experience Advisor

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Ilenia Vidili Profile Picture

Specialist Subjects

  • Your Journey to Customer Centricity
  • Creating the Company of the Future
  • Digital Transformation Begins with the Customer
  • Humanity vs Technology
  • Consumer Behaviour


  • English
  • Italian


Ilenia Vidili is a customer centricity advisor, author and keynote speaker. Her mission is to help businesses to achieve a competitive advantage by becoming more customer-centric — helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers.

Through keynote speeches and workshops she has inspired leaders and C-level executives of the likes of Coca-Cola, L’Oréal, KLM, and Harrods. Audiences describe Ilenia’s presentations as very engaging and inspiring. In particular, they enjoy how she uses storytelling and analogies to breathe life into business concepts. She also involves participants — encouraging dialogue and discussion, and providing practical techniques they could apply to their work immediately.

Ilenia is the author of Journey to Centricity: a customer-centric framework for the era of stakeholder capitalism, a definitive roadmap for leaders to transform into truly customer-centric companies.

Popular Talks by Ilenia Vidili

Your Journey to Customer Centricity

Based on Ilenia’s critically acclaimed book, Journey to Centricity, this talk explains how to become a more customer centric organisation built on three distinct pillars: humanity, technology and culture.

Creating the Company of the Future

As capitalism continues to evolve, the companies that will be most successful in the future are the ones that deliver superior value to their customers, employees and society, more broadly by striving for a higher purpose, creating value for all stakeholders, and connecting with people on a deeper level. Drawing on the latest research and inspiring real-world examples, this talk shows you how to make this future a reality.

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