Ilenia Vidili is a passionate customer-centricity advisor, author, and keynote speaker. She has been inspiring leaders and C-level executives of world-class organisations on embracing customer-centricity as the key to unlock the future of business.
Driven by bringing humanity to business, her mission is to see a brighter future—where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society. Ilenia conducted corporate marketing for NEC, Bayer, ARM, and a broad range of start-ups.
She is the author of Journey to Centricity: A customer-centric framework for the era of stakeholder capitalism.
The role of technology should complement the role of employees to give an even sharper focus on adding customer value. This should not change as new technologies emerge. While automated processes offer incredible benefits for a business, they have disrupted the way we create customer relationships. How do we remain human while leveraging technology?
Customer-centric companies of the future are those that are able to unlearn and relearn – and those that have a vision that propels their positive impact on their customers and the world as a whole. The customer centric company of the future will be the one that deliver value to its people, whether inside and outside the organisation.
This keynote is based on my customer-centric book Journey to Centricity – a timely roadmap for leaders to transform outdated business practices into truly customer-centric companies of the future. Instil a customer-oriented vision to transform your day-to-day operations and culture through three pillars: Humanity. Technology. Culture.
Technology is fast-changing customer expectations, and many companies are being left behind. The companies that will succeed will be those that understand their ever-evolving consumer behaviour and bring value to them. This keynote focusses on the new generations of consumers – the most diverse, demanding and tech saturated generations.
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