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Keynote SpeakerIlenia Vidili

Customer Centricity Advisor & Trainer, Keynote Speaker, Author, LinkedIn Learning Instructor, Top Customer Experience Voice

Ilenia Vidili is a sought-after customer-centricity advisor, international keynote speaker, and acclaimed author. Her mission is to help businesses achieve a competitive advantage by becoming more customer-centric — helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers. Through her... Read more

Popular Talks

  • Trust: The Currency of Customer Relationships
  • Customer-Centricity: A Journey of Transformation with Customers at the Centre
  • Crafting Tomorrow's Customer Experience with the Perfect Balance of Humanity and AI

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Biography

Ilenia Vidili is a sought-after customer-centricity advisor, international keynote speaker, and acclaimed author.

Her mission is to help businesses achieve a competitive advantage by becoming more customer-centric — helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers. Through her keynote speeches, Ilenia has inspired leaders and C-level executives of the likes of Coca-Cola, L’Oréal, KLM, and Harrods.

Ilenia is the author of “Journey to Centricity: a customer-centric framework for the era of stakeholder capitalism”, a definitive roadmap for leaders to transform into truly customer-centric companies. The foundation of her book is her successful customer-centric framework that is used as a blueprint by companies around the world. She is a LinkedIn Learning instructor on customer trust and customer-centricity.

Audiences describe Ilenia’s talks as very engaging and inspiring. In particular, they enjoy how she uses storytelling and analogies to breathe life into business concepts. Ilenia also involves participants encouraging dialogue and discussion, and providing practical techniques they could
apply to their work immediately.

Having lived and worked in many countries, she holds a global perspective on today’s crucial business challenges. She believes that there has never been a more critical time for change and she advises decision makers to connect their minds and hearts when leading businesses. Driven by bringing humanity to business, her mission is to see a brighter future where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society.

Ilenia lived in Spain and South East Asia for four years combined. Then in Cambridge, UK for nearly 10 years where she graduated from university and worked in various multinationals and start-ups. She can deliver her keynotes in Italian, English, and Spanish.

“Ilenia is such an inspirational speaker! Her approach makes us rethink the place of humanity in the today’s ultra-digitalized world” Romain Rauyer, Digital Solution Consultant at Orange Business Digital Services Europe
“Ilenia’s speech was a great thought-provoking session that left us inspired and motivated to keep the customer at the heart of everything we do.” Grégory Weber, Experience Center Leader at PwC Luxembourg
“Thanks to Ilenia we got inspired on customer-centricity” Elke Van den Hout, Culture Change Manager at KLM Royal Dutch Airlines
“Brilliant presentation on Customer Centricity that stimulated some very good debate” Steve Bax - Professor at Anglia Ruskin University, Cambridge
”Ilenia is incredibly engaging, inspiring and motivating. Her passion for customer-centricity shines through. Her talk was full of best practices and insights. I walked away with so much from it” Steve Spiro – CEO at Halotherapy Solutions
“Not only inspiring but highly actionable!” Simon Cavalieri - Customer Contact at Coca Cola European Partners
“I would not hesitate to recommend Ilenia as speaker, she is an incredibly natural and engaging orator and exceptionally knowledgeable within her field. She was a great asset to the conference agenda and a genuine pleasure to work with.” Pete Swift - Managing & Research Director at DIGIT
“One of the highest-scoring talks at the event, I will definitely be having Ilenia again.” Jack Richards - Conference Manager at Richmond Events

Popular Talks by Ilenia Vidili

  • Trust: The Currency of Customer Relationships
    It is no big secret that our world has a trust problem. In a world plagued by a trust deficit, businesses face both a challenge and an opportunity. Tailored for business leaders, executives, managers, and professionals across industries, participants will learn actionable methods for earning, preserving, and restoring customer trust,...
  • Customer-Centricity: A Journey of Transformation with Customers at the Centre
    The prevalent challenge facing many businesses today is loss of relevance due to commoditisation of products, low customer satisfaction scores, and the struggle to retain and engage with customers. In this keynote, Ilenia unveils her successful framework for building a customer-centric organisation that drives both loyalty and sustainable growth. Tailored...
  • Crafting Tomorrow's Customer Experience with the Perfect Balance of Humanity and AI
    Many businesses face the challenge of balancing genuine customer connection with AI’s potential. Ilenia will explore essential strategies for achieving this balance using her customer-centric framework. This keynote is for forward-thinking business leaders, CX professionals, and anyone navigating modern customer engagement complexities. Attendees will learn to leverage AI without losing...