Anthony is better known as “The Telephone Assassin” and he’s on a mission to get businesses talking again and stop people from hiding behind their emails and social media. As a conversational strategist he builds confidence, and gives structure and techniques to help his clients to get in front of more of their ideal customers and getting more business from their existing clients. Not just B2B or B2C… Anthony does H2H (human to human) giving people the skills to stay in control of their conversations and showing them how to get people to take action as a result of speaking to you.
Anthony’s style is energetic and his talks are always sprinkled with humour to ensure people don’t just learn, but enjoy the session too. Specialising in ‘difficult conversations’ he can help you improve customer service and drive sales results. After making calls for a huge range of business’, he found himself as the sales or marketing manager for 5 different companies all at the same time, and realised that his growing waiting list of clients needed to be serviced too. After working closely with an NLP master trainer he was able to teach people to “fish for themselves” as he started to really understand the power of his communication style, so combined with the structure he had developed, Anthony began to run a Telemarketing Masterclass and deliver keynotes across the globe.
Not realising just how many people are daunted by picking up the phone to a potential customer, calling someone to deliver bad news, or addressing an awkward situation/customer, Anthony has developed a selection of mini master-classes that would help people to, Avoid Rejection, Get past the gatekeeper, Perfect their pitch and Build rapport fast over the phone and much more… so ideal for a breakout sessions or follow on training.
Working with business owners, sales departments, account managers and customer service team around the world, Anthony can give you a clear structure to follow, ways to stay motivated, instils the importance of prospect management, techniques for closing more appointments, and “the art” of a perfect follow up call. Enabling you to take control of your conversations and giving you the ability to make each call count.
Engaging customers and prospects in the right way brings huge value to both parties. Helping business to find more opportunities and converting more enquires in to sales. Anthony doesn’t teach people how to sell, but simply shows them how to help their customers to buy.
5 Conversation Stears’ to stay in control of your calls and squeeze more value from each conversation.
Some phone people suffer from ‘phone phobia’ and others have just got a bit sloppy after too many years in sales. In this session, Anthony shares explains the emotional journey you need to take people through if you want to get them to take action as a result of speaking to you. He’ll share his ‘5 conversation stears’ giving people an easy structure to follow and techniques they can use when talking to prospects, clients and colleagues.
This talk has also be positioned/titled as ‘Sniper selling’… ‘Anthony Stears Conversations’… “How to get past the ‘no’… ‘Human to human – The power of conversation’… and ‘The art of the perfect follow up call’… and many other titles to fit the themes of my client’s events. And this can be focused more towards ‘Sales’, ‘Account Management’ or ‘Customer Service’ depending on the audience.
Tackling difficult conversations
This talk is tailored to the clients industry and looks closer at the “difficult” conversations being had within the business. Sharing techniques that actually work to disarming people, and showing how you can prepare for such conversations… gives people a framework and practical takeaways they can put into practice straight away.
This is a high energy session with plenty of humour weaved into the delivery, which always goes down well. Required full briefing to personalise content, or can be run as an interactive session.
Contact us to get Anthony Stears' fees and availability for your next event
One of our consultants will get back to you soon