Richard Mullender is the founder of The Listening Institute which brings the elite level listening skills used by hostage negotiators into the corporate world. Mullender’s premise is that once you know what to listen for in any negotiation, you can truly understand who you’re talking to. And once you genuinely... Read more
Richard Mullender is the founder of The Listening Institute which brings the elite level listening skills used by hostage negotiators into the corporate world. Mullender’s premise is that once you know what to listen for in any negotiation, you can truly understand who you’re talking to. And once you genuinely understand them, you can boost your power to influence significantly.
Some years’ ago, Mullender was working as a London detective and hostage negotiator. Word of his interviewing skills spread and he was asked to become Lead Trainer at Scotland Yard’s National Hostage Negotiation and Crisis Unit. By drawing on his experience of negotiating with the Taliban, dealing with extortion threats overseas and diffusing domestic sieges, Mullender radically overhauled protocol at Scotland Yard. Mullender’s eminently practical approach impacted on the global scene too. Hugely influential bodies from the United Nations to the FBI invited him to share insights with them.
Mullender then established his own training company, sharing elite level listening skills with the business world. International success quickly followed. The corporate world saw the immediate value of understanding the drivers behind clients and colleagues’ attitudes and behaviour, using elite level listening skills to uncover their true agendas and using those unique insights to influence outcomes.
Mullender has one simple mission: To teach the business world to listen like hostage negotiators so they can strike better deals. Richard has shared hostage negotiation skills with the Bank of England, BAE Systems, KPMG and PWC.
You can book Richard Mullender through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Richard's current availability, speaking fees and any specific requirements for your event.
Richard Mullender's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Richard tailored to your event.
Richard Mullender speaks on Communication, Conflict Resolution, Leadership, Teamwork. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Richard to align the content with your delegates and goals.
London Speaker Bureau can book Richard Mullender for events worldwide, subject to Richard's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.
Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Richard Mullender is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).
Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Richard can accommodate.
London Speaker Bureau will brief Richard Mullender on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Richard can offer.
Richard Mullender delivers keynotes in English. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.
Richard Mullender's areas of expertise include Communication, Conflict Resolution, Leadership, Teamwork. To get a clear sense of Richard's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.
Richard Mullender can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Communication, Conflict Resolution, Leadership, Teamwork is relevant. Details of Richard's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.
Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Richard Mullender is able to offer alongside or instead of a keynote.
We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Richard Mullender, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Richard's current availability for your dates.