Julian Stainton is the Chief Executive of WPA (the Western Provident Association), one of the UK’s leading health insurers. The origins of WPA lie in the early Trade Union movements, providing access to healthcare – such as it was – through workplace contributions. WPA has a remarkable reputation for industry-leading... Read more
Julian Stainton is the Chief Executive of WPA (the Western Provident Association), one of the UK’s leading health insurers.
The origins of WPA lie in the early Trade Union movements, providing access to healthcare – such as it was – through workplace contributions. WPA has a remarkable reputation for industry-leading standards of service coupled with highly innovative product development. WPA has been voted top service provider by health insurance policyholders for the last ten years running and is one of only a handful of companies, worldwide, to be accredited with the Gold Standard Kite-Mark by the British Standards Institution. The guiding principle behind the Company’s success is to treat all customers as one would hope to be treated oneself.
Julian sees his job as seeing the world through the eyes of the consumer. Officially he is the CEO but his real job is as the chief representative of customers. When Julian joined WPA it was an Edwardian bubble. Technology of any kind was not permitted. Staff were only allowed to write in pencil, managers in ink.
In 2004 and 2005 WPA was one of the Sunday Times’s top 100 companies. They are the only insurer, anywhere, to publish their complaints and service standards annually. WPA has been voted top service provide, 10 years running, by policy holders of all medical insurers; ranked No 1 for service by the medical profession; and won numerous customer service, innovation and product innovation national awards. In a billion pounds of claim payments not a single complaint against WPA has been upheld by the Financial Ombudsmans Service.
Julian is a regular speaker at industry conferences and international conventions. Customer Service is his subject and he addresses it from many different angles.
Prior to joining WPA Julian worked in the pharmaceutical industry, and for leading advertising and PR agencies specialising in healthcare.
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You can book Julian Stainton through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Julian's current availability, speaking fees and any specific requirements for your event.
Julian Stainton's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Julian tailored to your event.
Julian Stainton speaks on a range of business, leadership and industry subjects. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Julian to align the content with your delegates and goals.
London Speaker Bureau can book Julian Stainton for events worldwide, subject to Julian's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.
Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Julian Stainton is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).
Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Julian can accommodate.
London Speaker Bureau will brief Julian Stainton on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Julian can offer.
Julian Stainton delivers keynotes in English. This profile may not list every language available; ask London Speaker Bureau to confirm. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.
Julian Stainton's areas of expertise include a range of business, leadership and industry subjects. To get a clear sense of Julian's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.
Julian Stainton can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in a range of business, leadership and industry subjects is relevant. Details of Julian's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.
Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Julian Stainton is able to offer alongside or instead of a keynote.
We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Julian Stainton, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Julian's current availability for your dates.